Rules and Regs

EMPLOYMENT POLICIES AND GENERAL GUIDELINES FOR EMPLOYEE CONDUCT

Coach Operator Uniform/Personal Appearance Policy

Maintenance Uniform/Personal Appearance Policy

Information and Communication

Address and Telephone Numbers

Driver's Licenses and Medical Certifications

Other Employment or Outside Activities

Scheduled Time Off/Nine (9) Hour Rule

Employee Meetings

Tobacco

Unauthorized Personnel

Using the CAT System

Financial Transactions (Borrowing Money)

Early Check Requests

Customer Relations

Gratuities/Tips

Recorded Telephone Line

Employment of Relatives

OPERATING POLICIES AND PROCEDURES

Safety

Reporting for Work

Coach Assignments

Housekeeping

Recovery Time/Layover Points/Convenience Stops

Climate Control Policy

Pre-Trip/Equipment Defects

Destination Signs

Special Instructions For Route 301 Strip Operators

Coach Lighting

Schedule Adherence

Designated Routes/Deadheads

Boarding and Alighting Customers

Transfer of Passengers

Passenger Disturbances

Passenger Stops

Lost Articles

Unauthorized Items on Coaches

Transporting Animals

Announcements

Fares and Fare Collection

Farebox Procedures

Disabled Passengers

Ill Passengers

Security with Single Passengers

MAINTENANCE POLICIES AND PROCEDURES

General Maintenance Department Employee Responsibilities

General Safety Requirements

Parts and Inventory

Communication with Transportation Department

Roadcalls

CDL and Medical Card

Maintenance Uniforms

Securing of Coaches

Leaving Property

Environmental Compliance

Speed in Lot

ACCIDENT/INCIDENT REPORTING POLICIES AND PROCEDURES

Accident/Incident Procedures

Injuries on the Job

Written Report

Public Statements

Appearing Before Authorities

GENERAL POLICIES AND PROGRAMS

Accidents and Driving Record

Alcoholic Beverages, Intoxicants, Drugs

Prescription Drugs

Public Statements To Media

Speed in Lot

Serious Offenses

ASSIGNMENT OF SENIORITY

Seniority

APPENDICES

I. Sexual Harassment Policy

II. Affirmative Action Policy

III. Passenger Abuse Prevention Policy

IV. Family Medical Leave Act

V. Cobra

PREFACE

Each Coach Operator is to carry these rules and regulations at all times while on duty. It is essential to become thoroughly familiar with its contents and with every policy issued. Ignorance of rules, operating procedures, policies, Collective Bargaining Agreement, or special instructions does not excuse a violation.

For the benefit of our customers and ATC/Vancom of Nevada Limited Partnership, (ATC), we expect all employees to follow these rules and regulations, to perform to the best of his or her ability, to promote positive relations both internally (with other employees and supervisors), and externally (with customers), and to work together as a team to fulfill our mission and goals.

ATC is proud of its tradition of maintaining a safe work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere which promotes equal opportunity and prohibits discriminatory practices based on race/ethnicity, color, religion, gender, age, marital status, national origin, sexual orientation, and/or physical, mental or sensory handicaps that do not prevent proper performance of the job unless based upon a bona fide occupational qualification (See Section 8 of the Collective Bargaining Agreement).

SECTION ONE

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EMPLOYMENT POLICIES AND GENERAL GUIDELINES FOR EMPLOYEE CONDUCT

It should be understood that not all possible situations can be anticipated nor addressed in these rules and regulations. If a particular action, event, or issue is not mentioned in this document, employees are expected to exercise good judgment and common sense without violating our policies including any action(s) or event(s) which could be detrimental to passengers, employees or ATC. Operators must conduct themselves in a respectful and civil manner at all times. Boisterous actions or profane language will not be permitted or tolerated.

ATC/Vancom employees who are designated to wear uniforms must be dressed in the authorized uniform appropriate to the season and according to the following standards of personal appearance:

CAT name badges are a required part of the uniform for both probationary and non-probationary coach operators. They are to be clearly visible at all times and worn on the right side of the shirt/sweater/blazers.

Grey slacks and white shirts supplied by the employee. Upon graduation employees will be supplied with a CAT tie and hat. In winter, probationary employees may wear a plain black sweater, single-colored black or brown shoes, and dark socks. In summer, probationary employees may wear plain black walking shorts with white polo shirts, single-colored black or white shoes, and white or black socks. Denim is not allowed.

(See Section 1, page 1-2, paragraph A.4. and A.5. - Authorized Seasonal Uniforms)

The Company reserves the right to determine the appropriateness of certain articles of clothing. Probationary employees are required to wear uniforms that, to the extent possible, are consistent with Coach Operators.

Upon successful completion of the probationary period, a coach operator will be issued an annual voucher, which has a year limit and must be used to cover both winter and summer uniforms for the year. Following are some of the uniform articles that may be selected:

In the anniversary month of the employee's hire date, coach operators for the first three years may select either option A or B and option C or D:

Option A: Five white shirts (long sleeve, short sleeve or polo)

Option B: Three white shirts or polo’s, one sweater

Option C: Two slacks

Option D: One slacks and two shorts

Uniforms are limited to those provided by the Company. Uniforms and clothing must be clean and pressed, and shall be maintained by the employee. Employees must be in full uniform when on Company property and in company vehicles/equipment. Neatly kept uniforms, good grooming, and hygiene are essential not only in general, but because the public's trust and confidence in ATC/Vancom is based upon how we look, as well as how we drive. Uniforms may be worn to and from work only. The employee is responsible for the upkeep of his/her uniform and any loss, theft or damage to the uniform.

Drinking, gambling or unprofessional or offensive conduct is not permitted while in uniform.

If there are any questions as to what constitutes appropriate appearance, employees should consult with their Supervisor, Manager, or Director. Employees who do not meet personal appearance standards may be sent home. Under these circumstances, employees will not be paid for the time away from work, and will be given a Miss-out.

It is the employee's responsibility to return all company property (e.g. uniforms, I.D. badges, name badges, manuals, Collective Bargaining Agreement, etc.) upon resignation or termination.

It is impossible to list all examples or anticipate how "fashion" may change in the immediate future. However, it is suggested that employees seek counsel with the Supervisory Staff, as previously detailed, before making a financial investment in accessories or personal appearance if there are questions about how it may fit within the personal appearance standards.

The maintenance department will assign uniforms. There are to be no loose or baggy articles of clothing, and shirts must fit properly and be tucked in.

Drinking, gambling, or unprofessional or offensive conduct is prohibited while in uniform.

It is the employee's obligation to return all company property (e.g. uniforms, I.D. badges, manuals, Collective Bargaining Agreement etc.) upon resignation or termination.

Supervisors are here to answer any questions. Be sure to obtain clarification if any doubt exists as to the meaning of any rule or regulation.

Employees should always follow their specific chain of command. If the issue cannot be solved at the lowest level possible, the department directors and General Manager have open door policies.

Employees must provide ATC with any change in current address, telephone or pager number within 48 hours. Failure to report updated information may result in disciplinary measures.

Operators should give their updated information to the Transportation Assistant. Maintenance employees should give their updated information to the Maintenance Assistant.

Rules regarding distribution, solicitation, and gambling have been established to prevent interference and disruption of work, to maintain our operations at peak efficiency, and to avoid inconvenience to our customers.

Employees may engage in solicitation on company premises only during their nonworking time. Nonworking time means time during meals or breaks and before or after work.

Employees may distribute or circulate non-company written materials only during nonworking time and only in nonworking areas. If an employee is not certain whether an area is a work or non-work area, he or she should consult his or her immediate supervisor for clarification.

Solicitation or distribution in any way connected with the sale of any goods or services for profit is strictly prohibited anywhere on Company property at any time. Similarly, solicitation or distribution of literature for any purpose by non-employees is strictly prohibited on the Company's property at any time.

All types of "betting", including pools, lottery ticket sales, raffles, etc. is strictly prohibited. The Union/Management Committee must authorize employee or Company solicitation.

All Coach Operators are required to have a valid Nevada Class A or B driver's license with Passenger Endorsement and Air Brake Certification, as well as a current D.O.T. Medical Card in their possession at all times. It is the employee's responsibility to ensure that these required documents remain current and valid.

Coach Operators must notify a supervisor immediately if they receive a citation while driving a coach. Operators must also notify the Senior Supervisor on duty within 24 hours if they receive a citation in their personal vehicle. Periodically, a spot check of all Coach Operators' driving records, licenses, and medical cards will be conducted. Any Operator who does not show a valid driver's license and medical card will be given a miss-out and four hours to retrieve the appropriate document. If the document is expired, the Operator will be placed on administrative suspension (without pay) up to a maximum of ten (10) days. He or she must return with a valid license and/or medical card. PTO time will NOT be approved to cover lost time.

Coach Operators must notify their supervisors prior to accepting additional outside employment and inform them in writing as to their work schedules. It is the Operator's responsibility to ensure that any changes in his or her work schedule do not conflict with ATC employment.

ATC cannot retain any employee whose outside employment, school, or other outside activities interfere with or affect his or her performance, or if these activities are a violation of the law or interfere with the nine (9) consecutive hours off in every 24-hour period.

All Operators will be scheduled nine (9) consecutive hours off between work assignments, with the exception of splits or emergency situations. Employees invoking the nine (9) hour rule should be ready to report and be placed back on their assignment after the nine (9) hours off between work assignments has been realized.

All employees are required to attend monthly safety/employee meetings as a part of their jobs and shall be paid for the actual time spent at the meeting, with a minimum of one (1) hour pay per meeting. Failure to attend an employee meeting will result in a miss-out. Employees must see a Senior Supervisor; Operations Manager; Or Manager of Safety, Training, and Security prior to the meeting to be excused.

The only exception to this is for employees who are on vacation or leave of absence (LOA) status at the time of the meetings.

Appropriate behavior is expected by all attendees of these meetings. Disruptive and discourteous behavior, as determined by the Facilitator or appropriate supervisor or manager in charge of the meeting, will subject the employee to expulsion from the meeting and disciplinary action.

Non-employees are not allowed at employee meetings.

County ordinances prohibit smoking and the use of tobacco products in county or Company-owned or operated facilities and vehicles. Employees who smoke must do so outside of the facilities and vehicles in designated smoking areas. Appropriate disciplinary action will be taken for violations of this policy.

Unauthorized persons are not allowed to enter ATC/RTC premises or ride in company vehicles. Unauthorized persons include non-employees, employees on leave of absence or SIIS leave, suspended employees, and off-duty employees.

Employees who are on a leave of absence, SIIS leave, or who are suspended and have legitimate company business to attend to must conduct such business in the shortest amount of time and then leave the facility. Whenever possible, conduct the company business by the use of the telephone or mail service.

Prior to deadheading with passengers, Operators must receive approval from Radio.

Employees must not visit with the Operator on duty and must not occupy a seat that excludes a paying passenger. If in uniform, employees must assist passengers as if on duty and be in full uniform. If not in uniform, employees must display a valid employee pass to the vehicle operator. Also, employees should enter the front door only, as the rear door is exclusively an exit, and entering the coach from the rear may encourage others to do likewise.

Friends and relatives on board a coach must abide by all passenger rules and regulations, including paying the proper fare. Operators cannot drive and supervise their children at the same time.

ATC will not be responsible for, nor interfere in financial transactions among employees. Any transaction between an employee and anyone in authority that involves borrowing or lending money is strictly forbidden.

Employees of ATC/Vancom are allowed to pick-up their paychecks after 12:01 a.m. on Friday during the payday week.

All early check requests must be authorized in advance by the Director of the employee's department. If an unexpected financial hardship exists, employees will be required to provide documentation of such hardship that may result in an early check release. Multiple requests will not be considered.

Maintaining cordial passenger relations with each and every CAT customer is part of every employee's job. The Operator is CAT's first and most important contact with its customer. Public attitude and support are greatly influenced by the opinion formed at this initial contact. A courteous approach is the key to a successful operation.

Operators are not allowed to accept tips. If offered, Operators are to politely inform the customer that they may not accept tips. If the customer insists on giving a tip it must be deposited in the farebox.

Employees can accept gifts valued at/or under $10 or that can be consumed within 24 hours. No cash may be accepted. Employees are responsible for what they eat.

All incoming telephone lines to the Dispatch office and Scheduling offices will be recorded. The Risk Management claim line is also recorded. Be aware that when you call into these offices for any reason your conversation will be recorded.

Calls placed on the dispatch lines should be used for emergencies only. The dispatch numbers should not be given out or used for any other reason.

Relatives of current employees may be considered for hiring only within ATC guidelines and with ATC approval.

Any relative must meet all selection standards and possess the qualifications required for the specific position. Relatives will not be in a supervisory-subordinate relationship within the same Chain of Command. Also prohibited, are relatives working in any two jobs whose association may be detrimental to the Company's security or best interest.

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OPERATING POLICIES AND PROCEDURES

CAT Coach Operators are professional drivers and must always provide safe, courteous, reliable service and practice the rules of good defensive driving. Employees are expected to operate coaches and ATC vehicles in a safe manner at all times and observe all federal, state, and local laws. Side-by-side driving is strictly prohibited.

ALL CAT TRANSIT COACHES MUST STOP AT ALL RAILROAD CROSSINGS. THE ONLY EXCEPTIONS ARE RAILROAD CROSSINGS MARKED EXEMPT FROM THE LAW.

When entering private property, parking lots, or the Downtown Transportation Center, the maximum speed limit of 5 MPH must be observed. Under no circumstances may an Operator exceed the maximum posted speed limit, not to exceed 55 MPH. When driving a relief car, do not exceed the legally posted speed limit.

The only time four way flashers are to be used is during the pre-trip, when backing the coach, at posted stops, and/or if the coach is involved in an accident/incident.

Cellular telephones must be turned off and off the body, and are not to be activated while in revenue service or in training unless approved by ATC management. Pagers must be off your person and in the vibrate mode. ATC strictly prohibits the use of scanners and radar detectors, as well as radios, walkmans, or any musical electronic device.

All transportation department employees who are required to wear a uniform must report for work at the Dispatch window on time and in proper uniform not more than fifteen (15) minutes prior to their scheduled shift. Presence must be verified by Dispatcher on or before report time. Employees must read the detours and bulletin boards every day.

Operators are required to ensure that they have defect card, pre-trip inspection, CAT Connections manual, Rules & Regulations manual, transfers, accident kit, public schedules and maps, an accurate time piece, pens, pencils and other needed supplies before leaving the yard. Transfers are to be removed from coaches by the Operator anytime he or she leaves the coach. At the end of his or her shift the operator is to turn in all unused transfers to Dispatch.

Transfers are not to be thrown or given away, but should be handled as if it were money.

Coach assignments will be given out based on run pull-out time. Operators must take the coach that is assigned by Dispatch. If the coach assigned is not on the lot or is not available for some other reason, an Operator is to contact Radio for direction. (Operators who feel they have a problem safely operating a coach because of seating must contact the Senior Supervisor on duty to have a seat fit check performed before they can be placed on a coach exempt list).

Employees must dispose of their own trash and belongings. Operators are to ensure that at no time is anything on the dash or on the farebox (e.g., newspapers, cups, etc.). All food and drink must be secured, and the floor and seat area must remain neat and free of debris at all times. Coaches must be kept clean while in route and should be cleaned at layover points.

All vehicles should remain trash free. There will be no eating or drinking while in shuttle vehicles, and all Company literature should be brought back into the Operations area--not left in any vehicle.

Recovery Time - time spent at layover locations to ensure timely departure of the next run. This is not break time.

Operators may not put their feet on the dash or sleep during layovers, as this projects an unprofessional image to the passengers and to the general public and may cause the Operator to run late on his or her schedule. Operators may walk around the bus or on the coach, but should not recline in the seats.

There is a maximum fifteen (15) minute idle policy and more stringent seasonal idling policies. Check bulletin boards as some locations also have more stringent idling policies.

Stop at authorized layover positions only. Refer to the CAT Connections manual and bulletin boards for updates.

Passengers are permitted to be in the coach during layovers. In the event passengers remain after you exit the coach, release the air pressure from the door system so that passengers can open the door manually. Announce to the passengers that you have done this.

Operators must notify Radio as soon as possible before leaving the coach for a comfort stop. If Radio does not respond within a reasonable amount of time, the Operator should secure the coach, leaving the air conditioning or heat on for passenger comfort, and make the comfort stop. The Operator should take with him or her transfers and any personal items he or she may want to secure. Secure the coach according to procedure and seasonal idle layover policies.

Due to the extreme weather that we experience in Las Vegas, we require strict adherence to the climate control policy. Operators must keep all vents and windows closed on all coaches. This policy is in affect year round. The only exception is the driver side window. If the climate control fails, you may open vents as necessary. You must report all climate control failures to Radio or the appropriate supervisor immediately.

Operators are required to perform complete pre-trip, brake, and ADA equipment check inspections prior to leaving the yard. Any defects found are to be documented in detail on a maintenance defect card and on the pre-trip form and left on board the coach. If a coach is found to be unacceptable, the Operator must contact Radio promptly for instructions and/or reassignment. Do not bring the coach up to the maintenance apron unless advised to do so by radio.

Relief operators are required to perform a complete pre-trip of the coach. If it is not safe to do so at the relief location, Operators should do a visual inspection of the coach, then do the full inspection at the earliest convenience, but no later than the next scheduled trip. Damage or defects found should be reported immediately.

Only mechanical problems that occur on the route that affects the performance or safety of the coach and cannot wait until the end of the shift are to be reported to Radio. When Radio is contacted, Operators should be as specific as possible when reporting defects.

If a mechanical breakdown occurs on the route, the Operator is to observe the following procedures:

Operators must always engage the parking brake, put the coach in neutral, chock the wheels, and make sure all switches and lights are turned off before leaving the coach. Prior to turning off the engine, Operators are required to allow the engine to "cool down" in fast idle for three (3) minutes. During that time Operators must pick-up trash on the coach and check their coach for lost articles and equipment defects which may have occurred during their shift (i.e. non-functioning lights, low tire pressure, graffiti, seat damage, exterior damage, etc.) prior to returning to the yard. Always make sure there are no passengers left on the coach. If passengers are on the coach, Radio is to be notified immediately.

When leaving a coach, Operators are to:

Proper route and run signs must be displayed at all times. Route and run signs must be set for the return trip upon arrival at the turnaround point. Public relations messages are to be used only when authorized.

If your coach fills completely to capacity, display the "FULL" sign. When you discharge some passengers turn off the "FULL" sign.

If you are in a coach that is not full, and you are following immediately behind a coach displaying a "FULL" sign, you should pass the full coach. Only pass in a safe location and where you can complete the passing maneuver and still stop at all bus stops.

Avoid bunching up of more than two coaches. If coaches begin to bunch up, hold back and allow some distance to increase between you and the coach in front of you.

The "revenue lane" is defined as the lane next to the curb, except where the curb is a "right turn only lane."

Strip operators must stay in the "revenue lane" at all times unless it is unsafe to do so, or for the purpose of passing another coach.

You must pull all the way forward in the pullout, sometimes past the bus stop sign to ensure that your coach is completely out of traffic. Pulling forward also allows room if another coach pulls up behind you.

Speed limits are strictly enforced.

When pulling to the curb between St. Louis and Carson streets on Las Vegas Boulevard, both sets of tires must be within 6 inches of the curb. Do not curb tires.

All exterior coach lights must be turned on and remain on during all operating hours.

Except when deadheading, interior lights will be turned on one-half hour before dusk and remain on until one-half hour after dawn, and also during periods of reduced daylight (i.e., as a result of heavy rains, fog, haze, etc.).

1. All Operators must follow their paddles and adhere to the published schedule at all times, unless unavoidably delayed. Watches are to be set to the digital clock in the Dispatch office (CAT Time).

2. Operators must notify Radio when ten (10) or more minutes late, giving trip number, location, direction of travel and reason for the delay.

3. Coach Operators must NEVER run ahead of schedule. Time Points listed are departure times to which all Operators are to adhere unless unavoidably delayed.

4. An Operator may not take a coach out of service, deadhead, or in any way alter a route to maintain his or her schedule without prior approval of Radio or a supervisor.

5. All problems regarding schedules should be noted on the proper forms and turned into the Planning Department. Until changes are made, all Operators must adhere to the printed schedules as listed above.

1. Drivers must follow their prescribed routes, including deadhead routes and posted detours. The only exceptions are if road construction or other unusual circumstances (i.e. in an emergency to ensure safety) occur that prohibit following the prescribed route. In that case, Operators must first contact Radio and obtain approval for the detour. Radio will either provide an alternate route, send a supervisor, approve the detour suggested by the Operator, or advise operator to follow a police detour.

2. Coaches operating along non-strip service routes must not pass the coach in front, (i.e. "leapfrog" each other), without prior Radio approval or directive of a designated ATC official (Supervisor or Transportation Associate), as this practice may result in leaving customers waiting at designated stops.

1. Operators must stop for any potential customers waiting at designated bus stops and allow them the opportunity to board.

2. If requested, Operators must assist disabled passengers with: seating (e.g. for the blind), maneuvering wheelchairs into the seat placements or securing devices. Operators are responsible for ensuring that the wheelchair is secured properly.

3. Operators should request passengers to exit the coach through the rear door (except at the DTC).

4. Passengers blocking the aisle will be requested to move to the rear of the coach.

OPERATORS ARE REQUIRED BY LAW NOT TO OPERATE THE COACH WITH PASSENGERS FORWARD OF THE STANDEE LINE OR SITTING ON THE STEPS.

5. If a coach is loaded to capacity, including standees, and the Operator is forced to leave customers at a stop, Radio is to be notified immediately. Customers on non-strip routes must be informed that the coach is full and be notified as to when the next coach is due to arrive, with the exception of disabled passengers

(See Section 2, page 2-14, paragraph W – Disabled Passengers). If operating on the Strip, please see strip procedures (Section 2, page 2-6, paragraph I – Special Instructions for Route 301 Strip Operations).

6. The Clark County Health Department has advised Citizens Area Transit that all passengers are required to wear shirts and shoes in order to ride the coaches. This policy should be explained to customers. If the customer refuses to cooperate, the Operator must contact Radio for supervisory assistance.

7. Children must be removed from strollers and the stroller must be collapsed and fit between the seat and the customer. Non-collapsible strollers are prohibited.

8. Eating and drinking are prohibited on the coach. Food or drink may only be brought on the coach if it is in a spill-proof container (such as sport bottles or Tupperware). Plastic cups and lids (like Big Gulps) do not constitute a spill-proof container. Operators are to follow the same guidelines as the passengers with the following exceptions:

9. For safety reasons, children capable of sitting on their own must sit in a seat and not on an adult's lap.

1. Transfers between connecting routes will be made if a connecting coach is not delayed more than five (5) minutes from its schedule.

2. To minimize use of the radio, Operators must know their transfer points and approximate times; and make a determination as to when it is necessary to call a transfer. Operators are not to call transfers that are over ten (10) minutes away. Transfer call will not be made for routes with 30-minute service or less.

3. All transfers for disabled passengers will be called in to Radio. Radio will then alert the Coach Operator receiving the transfer to be prepared for the disabled passenger. Every effort should be made to ensure that transfers are accomplished in a timely manner.

1. Any trouble or unusual disturbance, which occurs on a coach, must be reported to Radio in the same manner as an accident (e.g., passenger illness, verbally abusive passengers, and any suspicious or illegal activity). Operators are to use the radio, or telephone if necessary, to request assistance.

2. Operators must take reasonable precautions to maintain order when they encounter disruptive passengers. Operators are not to prevent passengers from leaving the coach, unless it is to protect them from a danger outside of the coach. Always use common sense and courtesy when handling situations of this type.

3. If a passenger continues to exhibit unacceptable behavior, the Operator must ask the passenger to de-board the coach. If the passenger declines to leave, the Operator should stop the coach in a safe location, open both front and rears doors, and notify Radio for assistance.

4. Laying of hands on a passenger and/or his or her possessions without the passenger's permission is strictly prohibited. An Operator must not physically eject or accost a passenger, unless self-defense is required. Do not pursue any situation off the bus.

5. In the event of a fight on the coach between passengers, an Operator must remember that his or her first priority is for the safety of the remaining passengers. Stop the coach in a safe location, open both doors so passengers can exit the coach. The Operator is not to attempt to break-up the fight (but may protect himself or herself if necessary). Notify Radio of the situation and follow their instructions. The Operator should get witness cards from passengers and complete an incident report prior to the end of his or her shift.

NOTE: Citizens Area Transit Coaches are equipped with a Silent alarm system for the protection and security of the Operator and passengers. This information is not to be shared with passengers. The Operator should activate the alarm if he or she determines that it would be unsafe to contact Radio using the regular radio channel. Examples include: an armed passenger threatening the Operator or passengers; an accident in which the driver is injured and cannot operate the radio system, or a major fight on the coach where the Operator has to leave the coach for his or her own safety).

Approaching and departing passenger stops requires attentiveness and patience. Remember to use caution and control your speed while entering or exiting passenger stops. Passenger stops are identified by a passenger stop sign.

Unless otherwise indicated, the acceptable distance is 6 to 12 inches from the curb.

If there is a vehicle or any other type of obstruction at a passenger stop, pull forward of the stop or pull in prior to the stop. You are authorized 50 feet on either side of the stop. Be aware of your surroundings and be sure you are clear of intersections. Notify Radio when a passenger stop is blocked. If you are unable to safely pull into the stop utilizing your 100-foot area (50 feet on either side), you may stop in the lane of travel only if there are additional same direction lanes available. If you are in a single lane of travel, you may not stop to pick up or disembark passengers. You must contact Radio if you are unable to make a passenger stop.

If a passenger stop location/shelter is damaged and unsafe (e.g. broken glass, torn down shelter), you must inform Radio immediately. Move the coach to a safer position to ensure passenger safety and fill out an employee input form at the end of shift. Missing or damaged passenger stop signs are to be reported in writing at the end of shift.

Coaches are to be checked for lost articles at the end of each trip. Any articles found are to be turned into Dispatch. Each item must be entered on a control log sheet by the person who found the item. Any items should be handled with the utmost care and security. If a wallet is found IT IS NOT TO BE OPENED BEFORE GIVING IT TO DISPATCH PERSONNEL. Dispatch personnel will then open and inspect the wallet in front of the Operator, and items and/or amount will be logged and tagged in the presence of both parties. Lost items are the responsibility of the person who finds them until such time as they have been logged on the control log sheet. If narcotics are found, notify Radio immediately and METRO will be dispatched.

Passengers are prohibited from carrying the following items on the coach: automotive and marine batteries; used gasoline cans (whether empty or full); explosives; bicycles, shopping carts or baby carriages (that cannot fold and/or fit behind seats); skateboards (unless placed in a bag or container); tires; knives over 3 inches long (unless on belt); mace or pepper spray; any object too large to fit between passenger seats; or anything that will obstruct the aisle or inconvenience other passengers.

Although guns are allowed to be carried on the coaches, it is not legal to carry a concealed weapon without the appropriate permit, or to brandish a weapon in a threatening manner.

If an Operator feels that the safety of the passengers is threatened, or if he or she is personally at risk, the Operator should contact Radio immediately for assistance

(from Metro, NHP, etc.).

Operators are prohibited from carrying any and all of the above items and weapons.

Any documented companion animal assisting a disabled person or persons with medical impairments is allowed on the coach if on a leash. Other animals must be confined to cages and must not block the aisles or occupy a seat. If a seat is required for a pet, full adult fare will be charged. Pets will not be allowed if the space is required for other passengers.

In compliance with the Americans with Disabilities Act (ADA), Operators must use the PA system or Annunciator (if so equipped) to announce in a clear voice: transfer points; major cross streets; major stops; stops requested by passengers -- especially the disabled; and the last stop when the coach reaches the "end of the line."

1. Operators must know the proper fares and the operation of the fareboxes. Any questions should be directed to Radio or Supervisor immediately. Operators must never physically handle fares or make change. The only exception to this rule is elderly or handicapped customers who specifically request help from the Operator. Remember to have the appropriate card identifying the fare displayed.

2. An Operator must make every reasonable effort to collect all fares. Reasonable effort is defined as notifying passengers of the amount of fare required to ride and requesting passenger to pay the amount indicated. If you have established that this is the same passenger that continues to refuse to pay the fare, you are to notify radio and request a supervisor en route. Do not pursue this matter any further. Document in writing at the end of shift all incidents involving passenger unwillingness to pay the appropriate fare.

3. The input information is as follows:

The following persons may ride the Citizens Area Transit system free of charge:

1. ATC employees with valid identification.

2. Regional Transportation Commission employees with valid identification.

3. Law Enforcement Officers - both on duty and off duty.

4. Personal care attendants for disabled passengers with proper identification.

Citizens Area Transit coaches are equipped with electronic fareboxes. These fareboxes, when properly used, make the Operator's job easier and safer. In the event of a farebox jam, the Operator is to inform Radio and follow their instructions for attempting to correct the problem. If unsuccessful, a Supervisor will meet the coach en route and attempt to correct the problem. All customers boarding the coach will be permitted to ride free of charge until the farebox can be repaired.

Disabled customers include customers in wheelchairs (manual or powered), and customers who cannot board the coach due to an inability to bend knees, etc. Customers standing on the lift must always, without exception, hold on to side handles when the Operator is raising or lowering the lift. Wheelchair passengers are encouraged to board the wheelchair lift facing outward, however they may chose to face inward.

Wheelchair customers are encouraged to and do make use of the Citizens Area Transit system. Accordingly, they will be accommodated to the fullest extent of our ability. Wheelchair passengers cannot be denied boarding simply due to heavy loads. Securement devices are required when transporting a wheelchair passenger. If a wheelchair customer refuses to be secured, that passenger cannot be transported.

In the instance of a full coach, the Operator must request passenger(s) to deboard in order to make accommodations for disabled passenger(s). If passenger(s) refuse to deboard, the Operator is to notify Radio. The only times an Operator should NOT board a wheelchair passenger are as follows:

1. If the wheelchair restraints are already full and none of the wheelchair passengers are able to transfer out of a collapsible wheelchair and into a regular seat.

2. If there is a malfunction of the wheelchair lift which prevents the wheelchair passenger from being loaded.

3. An inoperative wheelchair.

NOTE: In these situations where a wheelchair passenger cannot be loaded onto the coach, the Operator must contact Radio immediately and inform them of the situation. If a wheelchair customer does not board, neither may Standees. In addition, the wheelchair passenger must be informed of the reason for which they are being denied boarding onto the coach and when the next coach will service that particular stop. If there is a long wait for the next coach -in excess of 30 minutes-, a Supervisor will transport the wheelchair passenger in a lift-equipped van when available.

All of our coaches are equipped with a kneeling feature. When properly used, the kneeler allows easy front door access for passengers (i.e. seniors) who may be unable to comfortably board the coach when the stops are at their full height. The kneeler is operated by a toggle switch on the side console and should be properly marked. Use of the kneeler drops the front of the coach to allow easier boarding for passengers. When the coach is kneeling or rising a chime, bell, or horn will continuously sound.

Do not use the kneeler feature to raise the coach until all passengers are seated. Always keep wheels straight ahead when kneeling, and keep doors in open position and clear of the curb. This avoids fender skirts from becoming torn or damaged. Also remember the kneeler sets the brake interlock on the front brakes, prohibiting the coach from moving.

Periodically a customer may complain of illness or other medical emergency, it is imperative that all complaints be taken seriously. In cases of passenger illness or medical emergency, Coach Operators are to observe the following procedures:

1. Find out as much information on the condition of the customer (i.e. check for medical alert bracelet or chain) and whether he or she requires and/or requests an ambulance. If paramedics are required, they will need to know the sex, race, and approximate age of the passenger, as well as the nature of the problem.

2. Contact Radio and advise them of the situation.

3. Remain calm and follow Radio's instructions.

4. Only employees who hold a current life saving certification can assist ill customers

(if life threatening).

5. Distribute courtesy cards.

6. Complete an incident report prior to ending shift.

The safety of our employees and passengers is of utmost concern. Therefore, CAT Operators who may feel uncomfortable with a singular passenger are to advise Radio of their situation and location. A Supervisor will monitor the route until the passenger departs the coach.

MAINTENANCE POLICIES AND PROCEDURES

ATC's focus for maintenance is strongly founded on a comprehensive preventative maintenance program. We believe that if we work together to efficiently and thoroughly repair vehicles in accordance with policy and general industry practice, we will meet our objectives of providing safe, reliable, and clean vehicles.

1. Personal protective equipment is furnished by ATC, which must be worn whenever the work involved requires it. The equipment may include the following items:

2. ANSI and/or OSHA approved safety shoes must be worn by all maintenance personnel at all times on the property.

3. Maintenance shop and all lot areas will be kept clean and unlittered. Oil spills, grease, or other fluids are to be cleaned up promptly.

4. Only authorized and qualified shop personnel are permitted to operate shop equipment.

5. Heavy lifting will always be done by bending at the knees and lifting with the legs -- get under the object. Never lift by bending over at the waist. If required, get help from another individual.

6. Any vehicle in the shop must have ventilation pipes connected when applicable.

7. Speed Limit in the shop and fueling area is 2 MPH, or walking speed.

8. Headphones, earpieces, personal radios/listening devices, or any other equipment that will impair hearing (with the exception of ear protection) are not allowed.

All parts must be checked out from the Parts Department. To ensure the availability of parts and supplies, all maintenance personnel are to notify the parts department of disbursements on appropriate work orders. Mechanics will also notify the parts department staff when "floor items" and supplies are not available or depleted (e.g., cleaning supplies, nuts, bolts, etc.).

When removing and returning vehicles from the line, employees will immediately notify the Foreman, who will in turn notify Transportation so that any vehicle assignment changes can be made. This cooperation between both departments is essential to providing reliable service.

Mechanics are responsible for and have authority (under the supervision and direction of the Maintenance Foreman) to determine whether a vehicle may continue in operation (i.e., may be safely driven back to the yard or continue service).

Within 30 days of hire, all maintenance employees, who are required to operate coaches, are responsible for obtaining and maintaining a valid Class B Commercial Drivers License and a D.O.T. Medical card.

All maintenance personnel are required to wear supplied uniforms. (See Section 1, page 1-2, paragraph A.4. and A.5. Authorized Seasonal Uniforms).

All coaches on property need to be chocked except at the active fuel island and inside the maintenance shop. Before taking over any job on a coach, first verify that the coach is secured.

The supervisor in charge must be informed before leaving property during working hours.

All maintenance personnel must be aware of EPA and OSHA requirements and be in compliance.

The maximum speed in the lot is 5 MPH.

ACCIDENT/INCIDENT REPORTING POLICIES AND PROCEDURES ACCIDENT/INCIDENT REPORTING POLICIES AND PROCEDURES

1. Coach Operators (Maintenance or Transportation) are to stop immediately after contact with anything, whether damage occurs or not. This will prevent further damage and protect against charges of a hit and run accident. The Operator is not to move the vehicle unless directed to do so by an emergency response officer, Supervisor, or Radio.

2. The Operator is to notify Radio immediately from the scene, by radio, or phone if necessary, and provide the following information:

Stay in contact with Radio until all of the necessary information has been given. The Operator should then:

3. Secure coach and set out triangles.

4. Hand out courtesy cards or a passenger list to any passengers on the coach and/or anyone else who may have been a witness.

5. Complete the accident report card found in the accident packet. The Operator in his or her own words must fill this out.

6. Have a Supervisor review any statement of facts and/or events prior to submitting it to the police officer as an attachment to the police report.

An employee injured on the job must report the injury to his or her supervisor immediately and complete the required forms as soon as possible after the injury. Employees are to practice and follow safe habits at all times. Negligence may result in disciplinary actions.

1. An ATC Accident/Incident Report must be filled out completely and accurately for every accident or incident, however slight. All reports must be turned in by the end of the shift to the Supervisor on duty. If the employee is physically unable to turn in the report immediately following the incident/accident, he/she has 24 hours from the time of the accident/incident to turn in the report.

2. Witness cards or a list signed by persons at the scene of the accident must be turned in with the accident report.

If an Operator receives a work-related summons or subpoena, he or she is to notify a Supervisor immediately. Under no circumstances will a statement be signed without a Supervisor present. Except in the event of a document required by a police officer such as a traffic ticket, which constitutes a promise to appear, and not an admission of guilt. Any traffic violations received by Operators will be reviewed on a case by case basis.

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In reviewing an employee's overall driving record, ATC will utilize on-board ride-check evaluations, unobserved monitoring, and the employee's record of citations, passenger and vehicle accidents, if any, and customer comments representing a trend. Safety is of paramount importance and safe driving habits are required.

An employee's driving record will be charged with accidents determined to be preventable and convictions for traffic citations. The National Safety Council guidelines, the vehicle code, and defensive driving practices will be used in determining whether or not an accident is preventable or non-preventable. Accidents not cited by law enforcement officials may still be deemed preventable.

Employees will be subject to discharge for the following reasons:

1. Accidents with bodily injury and/or extremely high property damage (in excess of $5,000) in an ATC vehicle.

2. Conviction of a major traffic citation/violation (in personal or Company owned or operated vehicle). A major violation is any citation that involves:

Speed contest, drag racing, or attempting to elude an officer of the law.

Any employee who receives a citation for a major violation may be suspended from all driving duties until convicted or the citation is dismissed. Employees whose driver's license or medical certification is invalid, expired, or suspended will be suspended, without pay, until the employee obtains a valid license or certificate. The ability to utilize PTO under these circumstances will be reviewed on a case by case basis.

An employee who fails to or cannot renew his or her CDL, (or regular license for any covered employee without a CDL), within ten (10) days after expiration will be subject to discharge.

An employee found to be in possession or under the influence of intoxicates or any illegal or controlled substance when reporting for duty, while on duty, or while on ATC premises will be discharged. Likewise, an employee who refuses to submit to drug testing will also be discharged.

ATC will comply with all state and federal testing requirements and guidelines.

Employees must immediately provide ATC with written approval and assurance from their physician of fitness for duty and/or fitness to drive while taking any lawfully prescribed drug. Employees wishing further information may review the complete Substance Abuse program that is distributed to all employees.

ATC employees are governed by Federal laws concerning Safety-Sensitive Employees and Substance Abuse issues. These laws cover prescription and "over the counter" drugs.

1. It is the Employee's responsibility to notify their physician and pharmacist that they are covered by Federal laws and cannot use any prescription or over the counter medication which may: 1) Impair their ability to safely operate or repair a transit vehicle; or 2) Remain in the Employee's body and cause them to test positive for prohibited drugs.

2. Any Safety-Sensitive Employee must immediately notify the Director of Administration/Human Resources of any prescription drugs he/she is using, by completing the Prescription Notification Form.

All Safety-Sensitive Employees are subject to Substance Abuse Testing per Federal law. If a Substance Abuse test of any sort (including Random) results in a positive test, the employee will be terminated from ATC/Vancom. If the employee is unable/unwilling to provide a sample, it will be considered a refusal and will be considered a positive test. The employee will be terminated.

The General Manager, his designee, or an employee who has been specifically designated are the only persons authorized to speak to the media about ATC/Vancom or RTC related issues. If approached by a media representative, the representative is to be referred to the General Manager or appropriate spokesperson at the RTC. Employees are not to give interviews or respond to questions while in uniform or on company time.

The maximum speed in the lot is 5 mph.

There are offenses serious enough to provide cause for immediate discharge from employment. Although these are only guidelines and by no means inclusive of all possible offenses, some of the most obvious are listed here:

1. Dishonesty - including but not limited to: theft; falsifying time, payroll or revenue records; falsifying or misrepresenting information on the original employment application or other ATC records, or any oral or written report; failure to report dishonest activities on the part of employees or managers; or unauthorized sharing or removal of confidential ATC information.

2. Failure or refusal to follow instructions or direct orders of a Supervisor which do not endanger the safety of the employee or passenger, or to perform work as assigned; violation or disregard of a posted written, verbal or known ATC rule, policy or procedure; or offensive, discourteous or rude conduct toward a supervisor, other employees or the general public.

3. Using or being under the influence of alcohol or any narcotics, drugs, hallucinogenic agents or controlled substances when reporting to work, while on duty, or while in a Company owned or operated vehicle or on ATC property even if off duty, or the illegal use, sale or possession of a controlled substance.

4. Refusal or failure to submit to a physical examination or drug test when so requested.

5. Conscious recklessness or serious negligence which may result in an accident, incident, or on-the-job injury.

6. Negligent or willful damage or destruction of ATC’s property, public property, or the property of another employee. Causing an unnecessary disturbance (horseplay) or disruption of business on the job.

7. Interference, coercion, intimidation, or assault of any person during working hours, or on ATC property on or off duty. Possession of weapons during working hours or while on ATC property. Procuring, soliciting or engaging in immoral acts on the job. Creating hazardous or unsanitary conditions on ATC property.

8. Failure to report an accident immediately from the scene by radio or nearest telephone when possible.

9. Habitual tardiness reporting to work, leaving work without authorization, excessive absenteeism or sleeping on the job. Absence from work without notifying ATC within forty-eight (48) hours of report time. Failure to return to work as scheduled after an approved leave of absence or accepting other employment while on a leave of absence.

10. Having other employment, which interferes with the ability to perform work assignments.

11.Failure to report to work due to being charged by public authorities on a felony charge or on a misdemeanor charge carrying a potential penalty of jail time, and after arraignment, where continued prosecution is allowed by court. In addition, when the employee is charged with such crime, ATC will have the right to suspend the employee without pay, pending the court's decision at the arraignment. Conviction of a felony, high misdemeanors, drugs, sex or morals crimes will result in termination from ATC.

12. Unauthorized use of ATC owned or operated vehicles or equipment, or allowing an unauthorized person to operate a system vehicle. Performing personal work on company time or on the premises without authorization.

13. Behaving in a manner that may be construed as discriminating or harassing or otherwise in conflict with applicable laws relating to individual civil rights. Use of abusive or profane language or engaging in obscene, lewd or other inappropriate conduct.

Making willful, false, vicious, profane, malicious or disparaging statements against ATC, its operations, supervisors, employees, or client.

Seniority for transportation employees is established by graduation date. The exact time and date an operator submits his or her application for employment will be used to determine seniority when more than one operator has the same date.

For maintenance employees, seniority is established by date of hire. When there is more than one employee with the same date of hire, the exact time and date of application for employment will be used to determine seniority date.